com.loqalgems.appDelete your LoqalGems account and data
You have full control over your personal data. Below are the steps to request that your LoqalGems account and associated data be deleted, along with details on what data is deleted, what data is retained, and our retention timeframes.
How to request account deletion
You can delete your account directly inside the LoqalGems mobile app (fastest) or submit a web request below if you have uninstalled the app or cannot sign in.
Delete directly within the app
Fastest method — verifies and processes immediately:
- Open the LoqalGems app on your Android or iOS device and sign in.
- Tap your Profile tab in the navigation bar.
- Select Settings, then choose Security.
- Scroll down to the Danger zone and tap Delete account.
- Enter your current password to confirm ownership and finalize deletion.
Request deletion via web or email
Use this if you uninstalled the app or lost access:
- Fill out the Account Deletion Request Form below on this page.
- Provide your registered account email, full name, and optional username.
- Click Request account deletion (or email info@loqalgems.com).
- We will email your registered address to verify account ownership and prevent unauthorized deletion.
- Upon verification, your account and associated data will be queued for permanent deletion.
Data deletion, retention, and retention periods
In compliance with Google Play policy and data protection standards, the following sections specify the types of data that are deleted, data that is retained or anonymized, and any additional retention periods.
1. Types of data that are permanently deleted
When your deletion request is completed, the following data is permanently purged:
- Account & Profile Information: Full name, username, email address, phone number, password-derived authentication credentials, profile avatar, biography, contact details, and business or agency information.
- Property Listings & Media: All active and draft property listings, property descriptions, amenities, prices, uploaded listing photos, videos, and associated location coordinates.
- Activity & Preferences: Saved/favorited listings, in-app search history, notification preferences, and device push notification tokens (e.g. Expo push tokens).
- Private Communications: Direct messages between users, private chat attachments, and conversational history with the LoqalGems AI assistant.
- Verification Documents: Any identity or property ownership documents uploaded for account or agency verification (queued for deletion upon account deletion, or automatically purged within 90 days after review).
2. Types of data that are anonymized or kept, and reasons why
Certain limited records may be retained or dissociated for specific legal, security, or operational reasons:
- Public Community Posts & Comments (Anonymized): Public community questions, posts, and replies remain visible to avoid breaking public conversation threads, but all personal identifying details are permanently stripped and the author identity is changed to “Deleted User”.
- Security & Fraud Prevention Logs (Kept): Network request logs, IP addresses associated with severe abuse or security incidents, and account ban/moderation records are retained strictly to maintain platform security, protect users, and prevent repeat fraud.
- Financial & Transaction Records (Kept if applicable): Payment records, invoices, and transaction confirmations are retained to comply with mandatory statutory accounting, tax, and auditing laws.
- Compliance & Support Records (Kept): Support enquiries, deletion request confirmations, and consent logs are retained to document regulatory compliance (e.g., GDPR, Kenya Data Protection Act) and resolve legal claims or disputes.
- System Backups (Temporarily Kept): Database backups created before deletion temporarily retain data in encrypted, access-restricted cold storage until overwritten by rolling retention cycles.
3. Explicit retention periods
Specific timelines governing data removal and retention:
| Data category | Retention period | Purpose / Reason |
|---|---|---|
| Account & profile data (in-app) | Immediate | Instant deactivation and purge upon in-app password confirmation |
| Account & profile data (web request) | Within 30 days | Allowing time for identity verification and multi-system purge |
| Verification documents | Up to 90 days | Retained through review + 90 days after decision, then permanently destroyed |
| Product telemetry & diagnostics | 90 days | First-party telemetry and Sentry error logs expire and auto-purge after 90 days |
| Security & server access logs | Up to 90 days | Security monitoring, threat mitigation, and abuse prevention |
| Support & deletion compliance records | 24 months | Auditing, documenting regulatory compliance, and dispute resolution |
| System disaster-recovery backups | Rolling 30 days | Encrypted backups are completely overwritten on a rolling 30-day cycle |
| Statutory tax & financial records | Up to 7 years | Mandatory compliance with statutory tax and commercial accounting regulations |
For full details on our data handling practices, please read our Privacy Policy and Terms of Service.
Submit a web deletion request
If you cannot access your account or have uninstalled the LoqalGems app, submit your details below. We will send a verification link to your registered email before processing the deletion. Never include your password.
You can also submit your request directly by emailing info@loqalgems.com from the email address associated with your LoqalGems account.